Returns & Exchanges

At M City, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are generally limited to items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a resolution for any order discrepancies.

1

Verify Eligibility

Ensure your request is made within 24 hours of receipt and involves damaged, expired, or incorrect food items, as we cannot accept returns for change of mind.

2

Document the Issue

Take clear photographs of the product, the packaging, and the shipping label to help our quality control team process your claim efficiently.

3

Contact Support

Send your order number and photo evidence to our customer service email so we can review your case and provide a return authorization if applicable.

4

Receive Refund or Replacement

Once your claim is approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing